Communication Server 1000

Avaya Phone Systems

Avaya IP Office is the right choice for any small of medium business, regardless of size and the number of locations. It delivers unified communications in a single compact solution with leading-edge capabilities that help your employees work better and serve your customers more effectively and efficiently.

Communication Server 1000

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Deploy Complete Communications with Affordable Scalability

Providing affordable premises and cloud solutions for midsize businesses is the hallmark of Avaya IP Office. With its comprehensive set of integrated telephony, messaging, conferencing, contact center, video, and unified communications functions, it creates a seamless engagement experience for your customers and employees.

Simple to deploy and maintain, IP Office lets you keep mobile and remote employees connected and engaged, support outstanding service levels from even the smallest contact center, and scale across multiple branch locations.

Experience True Unified Communications

Digital Transformation is radically redefining business communications. In addition to voice, the fundamentals now include video, content sharing, and IM. The Avaya Equinox™ experience combines it all in a seamless communications experience that fits into how you work—instead of changing how you work.

We put communications into the applications, browsers, and devices you use every day. We create a single powerful gateway for calling, messaging, conferencing, and collaboration. We give you a more natural and efficient way to connect, communicate and share—when, where and how you want. With Avaya Equinox, communication capabilities follow as you move from device to device. You can easily access your contact lists, click to call, start a video session, or schedule and join a meeting—all from the same familiar and intuitive user interface on your device or desktop of choice.

Bridge Your Current Solution to New Communications

When you upgrade to a new communications solution, Avaya can help protect your existing investment and the current features and functions that keep your business humming.

Avaya’s Call Park and Page capabilities are available for Avaya IP Office and Avaya Aura so you can continue to use the functionality you’re familiar with.

Both Avaya IP Office and Avaya Aura support 1100 Series IP Deskphones and 1200 Series IP Deskphones so you can reuse these devices.

The popular MADN feature is available now for Avaya IP Office, and will be available for Avaya Aura in mid 2018.

In mid 2018, the Avaya Device Adapter Snap-in will let you re-use your UNIStim (IP) phones on Avaya Aura as SIP phones. Get full access to Avaya Equinox for advanced UC.

Also coming in 2018, an auto-config tool that extracts user data and applies it to Avaya Aura, which can speed and simplify your migration.

Find Your New Foundation for Enterprise-Wide Collaboration

A lot has changed in the world of communications, collaboration, and customer contact since you installed your Communication Server 1000. If you’re a large business supporting thousands of users and multiple locations, we recommend you look at evolving to the Avaya Aura® platform. Go beyond hardware with versatile cloud and hybrid solutions that offer new capabilities, can be rapidly deployed, and change your expense profile from CAPEX to OPEX. New licenses on a subscription or pay-per-use basis provide even more flexibility. Virtualization means the end of proprietary servers and significant reductions in hardware, power consumption, and space requirements. VMware, Amazon Web Services, IBM Bluemix, and Nutanix deployments are all supported. Our Appliance Virtualization Platform is a turnkey solution. And our Suite Licenses give you a complete set of unified communications capabilities in a simplified package tailored to different users’ needs.

Discover an All-in-One Omnichannel Contact Center Solution

Already running a contact center on your Avaya CS1000? You can keep using your existing Avaya Aura® Contact Center solution when migrating to the Avaya Aura Platform. You’ll gain an all-in-one omnichannel customer experience. You can manage all of your contacts—for email, chat, SMS, IM, and social media—the same way you manage your inbound and outbound voice interactions.