Avaya Phone Systems
Avaya IP Office is the right choice for any small of medium business, regardless of size and the number of locations. It delivers unified communications in a single compact solution with leading-edge capabilities that help your employees work better and serve your customers more effectively and efficiently.
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Avaya Aura® Platform
Transform How You Communicate, Collaborate, and Serve Your Customers
- Cost Effective
- Resilient
- Investment Protection
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- Provide advanced unified communications and contact center solutions throughout your enterprise. Integrate and deliver voice, video, data, and web communications applications and services to your team anywhere—whether they’re in the office, or on the go.
- Rely on a platform that delivers rock-solid reliability and remarkable adaptability—and lets you support new collaboration capabilities, applications, and customer services immediately.
- Choose from more than 700 features and an ever expanding, customizable applications portfolio. Plus, count on unrivaled scalability and flexibility to support everything from click-to-dial video conferencing to sophisticated contact center systems, in locations from small branches to corporate headquarters.
- Keep up with change and business growth. Continue to expand your communications functionality in ways you never would have imagined.
Avaya Aura® Platform: The Solution for Engagement [PDF]
Effectively Managing Communications During a Service Outage
The Avaya Aura® Platform: Taking the Next Step [PDF]
Gartner Magic Quadrant for Corporate Telephony
Virtual Infrastructure Creates Communications Agility [PDF]
San Jose Earthquakes
Fueled by soccer-raised millennials and post-millennials, Major League Soccer’s time has come. Nearly 40 percent of MLS fans are ages 34 or younger, and 14 percent are under the age of 18. Attendance, viewership, social media activity and merchandise sales have grown steadily for the past decade and have now reached an all-time high. In fact, Major League Soccer now ranks behind only the NFL and MLB in attendance. MLS franchises are continuously enhancing the stadium experience to appeal to fans of all ages, and perhaps none more so than California’s San Jose Earthquakes. With its cloud-enabled home field, Avaya Stadium, the Quakes lead the league in leveraging technology to influence the fan experience. And in the tech hub of San Jose, it’s the kind of experience fans expect.
State of Montana
When the State of Montana upgraded its unified communications systems to Avaya, it didn’t expect to need the 911 capabilities it had recently brought online so soon. But when an employee showed signs of cardiac arrest, the time it took for emergency services to arrive may have been the difference between life and death.WBL Services
At the biggest annual event in American football, the many voice calls that take place off the field are just as critical as the referees’ calls on the field. From players to coaches to the media, thousands of stakeholders across a dozen or more locations rely on realtime communications to help deliver a flawless experience for the 75,000 in-stadium fans and millions watching at home. Coaches need to reach players, the media must relay game details to their networks, and those orchestrating the event have to coordinate on countless logistics. And the event isn’t complete until the game-capping call from the President of the United States to the winning team.Eze Castle Integration
In the fast-paced world of hedge funds and private equity firms, technology has always been a competitive differentiator – yet often a function firms were reluctant to manage themselves. That explains the growth of Boston-headquartered Eze Castle Integration, which provides managed IT services to more than 650 financial firms around the globe.Xiaomi
Xiaomi is a leading privately-owned electronics and technology company headquartered in Beijing. Xiaomi was founded in 2010 by serial entrepreneur Lei Jun along with seven co-founders, with the belief that high-quality technology doesn’t need to cost a fortune. Today, through the relentless dedication and belief in innovation for everyone, together with the support of its Mi Fans, Xiaomi creates and sells hardware, software and internet services. Apart from smartphones, Xiaomi also has a range of smart home ecosystem products connected via internet including Mi TV, Mi Air Purifier, Mi Water Purifier, Mi Drone, Mi Rice Cooker and Mi Routers dedicated to making daily life simpler and more convenient.Toll Fraud Brochure [PDF]
Avaya Aura® Platform [PDF]
Avaya Professional Services [PDF]
Eight Reasons to Move to Avaya Aura Release 7 [PDF]
Upgrading Your Network: Taking the Next Step in Communications and Collaboration [PDF]
Deployment Services [PDF]
Avaya Equinox® Attendant [PDF]
Avaya Aura® System Manager [PDF]
Avaya Aura® Application Enablement Services [PDF]
Avaya Aura Session Manager [PDF]
Avaya Aura® Virtualized Environment [PDF]
Avaya Aura Communication Manager [PDF]
Avaya G-Series Media Gateways [PDF]
Avaya Aura® Presence Services [PDF]
Avaya Aura® Suite Licensing Fact Sheet [PDF]
Avaya Session Border Controller for Enterprise [PDF]
Session Border Controller – Toll Fraud (3 in a series of 3) [1:06]
Session Border Control – Denial of Service (2 in a series of 3) [1:18]
Security breaches not only happen externally, but internally. Learn how easy it can be for a disgruntled worker to create a denial of service in the workplace.Session Border Control – Attack and Vulnerabilities [1:27]
This video shows common vulnerabilities in enterprise networks today, and how a hacker can easily attack and bring down a network. Learn more about the Avaya Session Border Controller Advanced for Enterprise on how to prevent these types of threats.Avaya Co-Browsing Snap-in [1:41]
Enable rich online collaboration directly within your website. Use this developer Snap-in to make your web pages more personal with guided web browsing, shared control, and secure form filling that helps you close online transactions, improve first contact resolution, and differentiate your online experience.Avaya Engagement Assistant Snap-in [2:21]
Use this Snap-in for Engagement Development Platform to simplify access to voice and video conference calls. Engagement Assistant eliminates the hassle of users manually entering long bridge numbers and passcodes. Users call a single phone number and use speech-driven access to join any voice or video conference on their Microsoft Outlook calendars.Avaya Mobile Video Snap-in [1:47]
Integrate click to call or video chat directly within your web pages or mobile apps. Use this developer Snap-in for Engagement Development Platform to quickly create rich, contextually aware voice and video services that seamlessly connect users to your video-enabled agents and employees.Avaya Engagement Development Platform [3:09]
Find out how the Avaya Engagement Development Platform can help businesses achieve their collaboration goals of embedding communications into business processes and enabling users to focus on their priorities instead of technologies that enable the flow of information.Making the Most of the Latest Avaya Aura® Capabilities [4:48]
This video explains how the latest release of Avaya Aura® can have dramatic impacts on your costs, your employees effectiveness and the way you service your customers.
Let the Collaboration Begin
Mobilize Your Workforce, Regardless of Location
Turn bring-your-own-device requests into a competitive advantage. When you’re mobile, have the same communication features—including voice, presence, messaging, and conferencing—you have when in the office.
Improve Customer Service
Streamline your customer contact center with powerful tools and agent clients that support voice, web chat, email, and video chat. See customers’ interaction histories and social media postings, as well as a list of company experts available to help answer questions, all with the reporting and data capture necessary to make tomorrow’s operations even more successful than today’s.
Your Communications Have to Work
Deploying applications is one thing, keeping them working in a real-time communications environment across locations, service providers, and media is another. Real-time communications are delay intolerant and need to remain accessible and efficient even when demand skyrockets. Rely on stress-tested solutions configurable to five 9s across your network—a standard that more than 90% of the Fortune 100 trust their communications to every day.
